Overview
The Operations/Departmental Manager Apprenticeship is accredited by the Chartered Institute of Management. Staff learn on the job, applying new skills to their existing role. It is ideal for those who are, or who wish to become, Operational/Departmental Managers, or existing managers who have practical management skills, but wish to develop their theoretical understanding further.
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- Entry requirements
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Level
Level 5
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Delivery/Study method
A minimum of 30 hours of on the job training at the work place per week including attend college once every two weeks and will study online materials during allotted time at work.
Online: lessons can be accessed at any time, using a mobile, tablet or desktop - meaning apprentices can fit their study around work commitments, minimising disruption in the workplace.
On campus: apprentices benefit from face-to-face classes at college with an experienced tutor. A combination of classroom-based lessons, group exercises and discussion encourage apprentices to apply theory to real-life workplace situations.
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What will I learn?
The apprenticeship covers a wide range of business management skills and knowledge, including organisational performance, interpersonal skills and personal effectiveness.
Example modules include:
- Project Development and Control
- Personal Development of a Manager and Leader
- Managing Recruitment, Selection and Induction
- Managing Team and Individual Performance
- Information-Based Decision Making
- Organisational Financial Management.
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Duration and assessment
This Apprenticeship will typically take 24-30 months to complete but can take less depending on the prior experience of the individual and the specification of the employer.
Apprentices must pass the end-point assessment in order to achieve the apprenticeship certificate. Apprentices will need to achieve Level 2 in English and maths prior to taking their end-point assessment.
The end-point assessment for the Operational/ Departmental Manager Apprenticeship involves:
- A review of the apprentice’s portfolio of evidence which is collated during their work/ study time
- An externally set knowledge test
- Presentation of a work-based project
- Question and answer session
- An interview/ competency based discussion relating to the apprentice’s Continual Professional Development (CPD) log.
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Where next? Career/study opportunities
Apprentices who successfully complete the programme will be awarded a Level 5 Diploma in Management and Leadership and will also be eligible to register as full members of the CMI.
Upon successful completion of the apprenticeship, there is also an opportunity to study CMI courses at higher levels up to level 8.
Typical careers may include:
- Operations Manager
- Regional Manager
- Divisional Manager
- Department Manager
- Specialist Manager.
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.